£40,000 Per Annum Depending on Experience
Out Customer is looking for a 4 On 4 off Night Team Leader to join their team.
Applicant will be expected to effectively support the Transport Manager, while managing the transport movements, including factory clearance ensuring all orders are planned as required while maintaining excellent levels of customer service and within agreed budgets.
Key Tasks
- Manage the daily plan via operators using relevant software and update as required ensuring accurate resources are allocated.
- Work with warehouse to coordinate loads are managed in line with plan
- Manage Operators to ensure any delays are communicated to stakeholders
- Audit driver packs and ensure drivers are fully briefed at point of departure
- Monitor loads as a live event and manage delays to ensure customer delivery
- Monitor transportation schedules in advance, proactively addressing potential issues to ensure smooth operations.
- Manage front desk administration as well as keeping accurate and consistent
- Manage the POD and report any issues to line manager
- Interact with customers as needed, addressing inquiries, providing assistance, and maintaining positive relationships to enhance customer satisfaction.
- Produce daily shift report and deliver comprehensive and accurate handover for the next shift
- Verify the authenticity and validity of driver licenses to ensure compliance with regulatory requirements and company standards.
- Ensure routes are dispatched in full compliance with legal and safety regulations.
- Complete Sickness and Absence Reports and Return to Works with returning staff to ensure fitness to return.
- Support investigations as well as disciplinaries and grievances as required maintaining confidentiality.
- Complete Incident Reports and Investigations, e.g. RTC Reports, Staff Injury and Near Miss Reports.
Please note that this job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, it is not intended to be an exhaustive list and the company reserves the right to make reasonable adjustments in line with business requirements.
Specific Requirements
Qualifications and experience
- Previous experience in a similar role is essential, with knowledge of transport planning and operations
- Computer literate (with previous experience of transport software)
- Knowledge of driver’s hours regulations and working time rules
- Good knowledge of UK geography and able to estimate journey times
- Initiative and determination to solve problems
- Great verbal communication skills and an ability to build rapport
- Transport Manager CPC would be desirable.
Personal attributes
- Strong customer service orientation
- Excellent communication skills
- Effective team-working skills
- Ability to multitask yet remain detail-oriented
- Sound time management skills
- The ability to work flexibly, in a pressurised, fast-paced environment
- Willingness and ability to demonstrate continuous improvement
For More info please call Adam 07549815155
Recent Comments